Terms & Condtion

Agreement

These Terms and Conditions explain the rules for using the Rainbostar LLC website and for buying blinds, window coverings, measuring and installation services from us. In these terms, "Rainbostar", "we", "us" and "our" mean Rainbostar LLC, and "you" and "your" mean the person or company using the website or buying from us. By using this website, requesting an appointment, accepting a quote or placing an order, you agree to these terms. If you do not agree, please do not use the website or order from us. You must be at least eighteen years old and able to enter a contract to place an order.

About us and what we do

Rainbostar supplies and installs zebra blinds, roller blinds, cellular blinds, roman blinds, motorized blinds, outdoor blinds for gazebos and patios, and other window coverings, for homes, new offices, hospitals and other organizations. Our team brings eight years of experience in this trade gained outside the United States, and we now serve customers in Ohio. Our current service area covers Cincinnati, Dayton, Columbus, Mason, Clermont County and the areas around them. If your property is outside this area we may still be able to help, but a travel charge may apply and we will tell you before any visit.

[NEED: confirm your service radius in miles, and confirm whether you charge a travel fee outside it and how much.]

Website content

We try to keep everything on this website correct and up to date, including prices, product details, sizes and pictures. Even so, mistakes can happen, and product ranges and prices can change without notice. Colours and textures shown on a screen may look different from the real material, because screens vary and light in your room changes how a fabric looks. We recommend you look at a physical sample before you decide. If we find that a price or a product description was wrong after you order, we will contact you and you can either accept the correct price or cancel and get a full refund of anything you have paid.

Appointments, measuring and quotes

The normal process is simple. You request an appointment on the website, we contact you to agree a time, we visit your property, we take the measurements, we give you a price, and once you accept it we supply and install the blinds. Requesting an appointment does not create a contract. A contract is only made when you accept our quote in writing and pay any deposit we ask for.

Because every window is different, prices are given after we have measured. A quote stays valid for a limited time and may change if you alter the design, the fabric, the size, the number of windows, or if the site conditions turn out to be different from what we saw.

[NEED: how many days should a quote stay valid, for example fourteen or thirty days? Also tell us whether the measuring visit is free, and whether the fee is refunded or credited if the customer then places an order.]

You agree to give us correct contact details and correct access details for the property, and to make sure an adult over eighteen is present during the appointment. If nobody is there when we arrive, or if we cannot reach the windows because furniture, blinds, curtains or stored items are in the way, we may have to charge for the wasted visit and book another date.

[NEED: do you want a missed appointment or late cancellation fee? If so, how much, and how much notice must the customer give?]

Measurements and responsibility for fit

Where we take the measurements ourselves, we are responsible for making sure the blinds fit the windows we measured. If you give us your own measurements, or you ask us to order from sizes you supply, then the fit is your responsibility and we cannot replace or refund a product that does not fit because the sizes were wrong. Small differences in size are normal in made-to-measure products because fabric and metal parts have manufacturing tolerances.

Prices, payment and deposits

All prices are in United States dollars. Prices do not include sales tax unless we say so, and any tax that applies will be added to your invoice.

[NEED: do your displayed prices include Ohio sales tax or not, and what deposit percentage do you ask for before ordering? When is the balance due, on delivery or on completion of the installation?]

[NEED: which payment methods you accept, and whether you charge a fee for late payment.]

Goods remain our property until you have paid in full, even after they have been fitted.

Offers and discounts

We run periodic discounts and rebate offers. These offers are limited, can be withdrawn at any time, and normally cannot be combined with each other or applied to an order you have already placed. Please call us to check what is running at the time you order.

[NEED: describe how your rebate works, who qualifies, and whether there are any conditions such as a minimum order value or a minimum number of windows.]

Making your order and lead times

Most of what we supply is made to measure for your windows. Once your order is confirmed and sent to production it cannot usually be changed or cancelled. We will give you an estimated delivery and installation date, but these dates are estimates only. Delays can happen because of shipping, customs, supplier problems, weather or other things outside our control, and we are not responsible for loss caused by a delay of this kind. We will keep you informed and agree a new date with you.

[NEED: your usual lead time in weeks, from order to installation. ]

Installation

Our installers will fit the blinds carefully and clean up after themselves. Before we begin, you must clear the area around the windows and remove anything fragile. Fitting blinds means drilling into walls, frames or ceilings. We cannot know what is hidden inside a wall, so we are not responsible for damage to hidden pipes, wiring or cables unless you told us where they are before we started. If the wall, frame or ceiling is weak, damaged or unsuitable, we will tell you and you may need to have it repaired before we can fit the product safely.

For motorized blinds, you must have a suitable power point or the correct wiring in place where it is needed, and any electrical work beyond plugging in a supplied unit must be done by a qualified electrician.

[NEED: do you supply and fit the power supply for motorized blinds, or does the customer arrange it? Do you offer smart home or app setup, and is it charged separately?]

If you are renting the property, or if it is part of a building with an owners association, you are responsible for getting permission before we drill or fit anything.

Cancellations, returns and refunds

You may cancel an order before it goes into production and we will refund what you have paid, less any costs we have already incurred. Once production has started, made-to-measure products cannot be cancelled, returned or exchanged simply because you changed your mind, because they cannot be sold to anyone else.

This does not affect your rights if a product is faulty, damaged or not what you ordered. If something is wrong, please tell us as soon as you notice it and we will inspect it and repair, replace or refund as appropriate.

[NEED: your exact return window in days for stock items, and confirm whether stock or accessory items can be returned unused.]

Warranty

We stand behind the quality of our products and our workmanship. Blinds supplied by us carry a warranty against manufacturing faults, and our installation work carries a separate workmanship warranty. The warranty does not cover normal wear, misuse, accidental damage, damage from damp, sunlight fading over time, or any product that has been altered, taken down or refitted by someone else.

[NEED: the warranty period for the products, and the warranty period for your installation work. Also confirm whether motorized parts and batteries have a shorter warranty.]

Safety

Some window coverings have cords or chains. Cords and chains can be dangerous for young children and pets, so keep them out of reach, use the safety clips and tensioners we supply, and follow the safety instructions given with the product. Never place a cot, bed or furniture a child can climb near a window covering with a cord.

Care of your blinds

Follow the care instructions given with your product. Do not force a blind that is stuck, and do not use strong chemical cleaners on fabric. Contact us instead and we will advise or arrange a service visit.

Limits on our responsibility

We are responsible for loss you suffer because we have not met our obligations, but only for loss that is a foreseeable result of what went wrong. We are not responsible for business losses, lost profit, lost time or indirect loss. Except where the law does not allow it, our total responsibility for any order is limited to the amount you paid us for that order. Nothing in these terms removes any right you have under law that cannot be removed.

Website use and ownership

Everything on this website, including the Rainbostar name, our logo, our text, our photographs and our page designs, belongs to us or to our suppliers and is protected by law. You may look at the site and print pages for your own use, but you may not copy, republish or use our content for business purposes without our written permission.

You agree not to misuse the website, not to attempt to break its security, and not to submit false information through our forms.

Complaints, law and disputes

If you are unhappy with anything, please contact us first so we have a chance to put it right. These terms are governed by the law of the State of Ohio, and any dispute will be dealt with by the courts of Ohio.

[NEED: confirm the county in Ohio where the business is registered, and tell us whether you want a clause requiring arbitration instead of court. ]

Changes to these terms

We may change these terms from time to time. The version on this page at the moment you place your order is the version that applies to that order.

Contact us

To ask a question, book an appointment or raise a problem, contact Rainbostar LLC using the details on our Contact page.

[NEED: the phone number, email address and business hours you want shown here.]