Information Needed

Information We Still Need: Rainbostar LLC Policy Pages

Please answer these directly under each question. Short answers are fine. Anything left blank will stay as a `[NEED: ...]` note inside the policy text.

Business and contact details


1. What is the exact legal name registered in Ohio? Is it "Rainbostar LLC" or something different?
2. In which Ohio county is the business registered?
3. What phone number should appear on the website and inside the policies?
4. What email address should customers use for general enquiries?
5. Do you want a separate email address for privacy requests and complaints, or should everything go to the same one?
6. What mailing address should we use for privacy and legal notices? This does not have to be shown publicly, but the law expects a contact address somewhere.
7. What are your business hours, including weekends?
8. Do you have a business registration number, EIN or Ohio vendor licence you want shown?
9. Do you have social media pages we should link to?

Service area


10. What is your service radius in miles from your base?
11. Do you charge a travel fee outside that radius, and how much?
12. Do you serve commercial customers only by quote, or the same way as homes?

Appointments and measuring


13. Is the measuring visit free, or is there a fee?
14. If there is a fee, is it credited back when the customer orders?
15. How many days does a quote stay valid?
16. Do you want a fee for missed appointments or late cancellations? How much notice is required?

Money


17. Do your website prices include Ohio sales tax, or is tax added at checkout?
18. What deposit do you ask for before ordering, as a percentage or a fixed amount?
19. When is the balance due, on delivery or after installation is finished?
20. Which payment methods do you accept? Card, cash, cheque, bank transfer, financing?
21. Which payment providers process your online payments? For example Shopify Payments, PayPal, Stripe.
22. Do you charge interest or a fee on late payment?

Products and suppliers


23. Who makes your blinds, and in which country? We must mention this if measurements and addresses are sent outside the United States.
24. Are your installers your own employees, or hired subcontractors?
25. What is your usual lead time from order to installation, in weeks?
26. Do you sell any ready-made or stock items that can be shipped without a visit? If yes, we need a shipping and returns section as well.
27. Do you offer repairs or servicing of blinds you did not supply?

Warranty and returns


28. How long is the warranty on the products?
29. How long is the warranty on your installation work?
30. Do motorized parts, motors and batteries have a shorter warranty?
31. Can unused stock items or accessories be returned? Within how many days?
32. Who pays return shipping if a customer returns a stock item?

Motorized blinds


33. Do you supply and fit the power supply, or does the customer arrange it?
34. Do you offer smart home or app setup, and is it charged separately?

Offers


35. How exactly does your rebate or periodic discount work?
36. Is there a minimum order value or minimum number of windows to qualify?
37. Can offers be combined?

Website, data and marketing


38. Which tracking or marketing tools will be installed? For example Google Analytics, Facebook Pixel, Google Ads, a review app, a live chat app.
39. Do you want to send marketing emails or text messages? If yes, we must add a consent tick box on the appointment form.
40. Will customers be able to create an account on the store, or is it guest checkout only?
41. Do your installers take photographs inside customer homes? If yes, do you ever use those photos in advertising?
42. How many years do you want to keep customer records? If you have no preference we will use seven years for invoices and two years for quotes that did not become orders.
43. Do you want an arbitration clause in the terms, or are you happy for disputes to go to the Ohio courts?